Support
Privacy Policy
The Raynald Center is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data shared through our website, doctorraynaldtorres.com.
By using our website, you agree to the practices outlined below.
1. Information We Collect
a. Personal Information (via forms): Name, email, phone number, and any details relevant to your inquiry
b. Automatically Collected Data: IP address, browser type, pages visited, time spent, referring URLs
c. Cookies: Used to improve user experience. You can disable them through your browser settings.
2. How We Use Your Information
– To provide and manage services
– To respond to inquiries
– To improve user experience
– To comply with legal obligations
3. Sharing and Disclosure
We do not sell your personal information.
We may share it with trusted partners for:
– Operational support
– Legal compliance
4. Data Security
We implement measures to protect your information, but no system is 100% secure.
5. Third-Party Links
We are not responsible for the privacy practices of third-party sites linked on our website.
6. Policy Updates
We may revise this policy from time to time. Updates will be posted here with the date of change.
Terms and Conditions
Consultation Policy
Consultations are by appointment. Walk-ins are discouraged and only accommodated when available. Online consultations are conducted via Google Meet or Zoom upon payment. Payment Methods: Cash, credit/debit cards, bank transfer, and PayPal (+5% surcharge). Separate concerns outside of post-op care will require a new consultation fee.
Surgery Quote Validity
Surgery Quote Validity Quotes are valid for six (6) months. After this, a re-evaluation may be necessary due to changes in your condition or associated costs.
Inclusions in Surgery Fees
Surgeon and anesthesiologist fees
Operating and recovery room charges
Surgical implants and tools
Post-surgery medications and accessories
Post-operative follow-ups (excluding separate treatments)
Surgery Booking
A non-refundable down payment is required to reserve your slot.
First-paid, first-reserved basis
Your down payment secures the full surgical team and facilities for your procedure
Please ensure travel, accommodation, and availability are arranged prior to booking
Rescheduling Policy
Reschedule at least 7 days in advance
Only one reschedule allowed
Less than 7 days’ notice forfeits your down payment
Cancellation Policy
Must cancel at least 7 days prior to surgery date
Down payment is non-refundable but can be credited towards other services (valid for 1 year)
Cancellation within 7 days forfeits your down payment
Refund Policy
All completed treatments and services are non-refundable.
Patients are encouraged to clarify all questions and expectations prior to booking.